Last updated: January 1, 2026
This Privacy Policy explains how Louvre Tickets ("we", "us", "our") collects, uses, stores and protects personal data when you visit this website or purchase tickets through our service. We comply with the EU General Data Protection Regulation (GDPR) and the requirements of Google Ads policies regarding data collection and user transparency.
1. Data controller
Louvre Tickets Ltd., Rue de Rivoli, 75001 Paris, France. Contact: support@louvre-tickets.com.
2. What data we collect
- Identification data: first name, last name.
- Contact data: email address, phone number, postal address.
- Order data: selected visit date, ticket type, price.
- Technical data: IP address, browser type, device, cookies.
- Payment data is processed directly by our payment provider; we do not store full card numbers.
3. Why we collect it
- To process and deliver your ticket order.
- To communicate booking confirmations and customer support.
- To prevent fraud and secure transactions.
- To comply with legal and accounting obligations.
- With your consent, to measure audience and improve the service.
4. Legal basis
We process your data based on (a) the performance of the ticket purchase contract, (b) our legitimate interest in operating and securing the service, (c) compliance with legal obligations, and (d) your consent for non-essential cookies and marketing.
5. Cookies and consent
We display a consent banner on first visit allowing you to accept all cookies or only essential ones. Essential cookies are required to operate the website (session, cart, security). Analytics and advertising cookies are only set after explicit consent and can be withdrawn at any time by clearing your browser storage.
6. Sharing your data
We share data only with trusted processors strictly needed to provide the service: payment provider, hosting provider, email delivery service. We never sell your personal data to third parties.
7. International transfers
If data is transferred outside the European Economic Area, we ensure appropriate safeguards under the GDPR (Standard Contractual Clauses).
8. Retention
Order data is retained for the legal period required by accounting and tax law (up to 10 years). Marketing data is retained for up to 3 years after your last interaction.
9. Your rights
You have the right to access, rectify, erase, restrict or object to the processing of your data, the right to data portability, and the right to withdraw consent at any time. To exercise these rights, contact support@louvre-tickets.com. You may also lodge a complaint with the CNIL (www.cnil.fr).
10. Security
We implement appropriate technical and organisational measures to protect your data, including TLS encryption, access controls and regular reviews.
11. Children
Our service is not directed to children under 16. We do not knowingly collect personal data from children.
12. Changes
We may update this policy. Material changes will be notified on this page with a new "last updated" date.